Refund and cancellation requests are reviewed by REVPEP on a case-by-case basis. To request help with an order, contact cs@revpep.com with your order number and checkout email address.

Order Cancellations

If you need to cancel an order, contact REVPEP as soon as possible. Cancellation requests are easier to review before an order has been packed, fulfilled, or shipped.

Refund Requests

Refund requests should include the order number, checkout email address, reason for the request, and any relevant photos or documentation. REVPEP may request additional information before making a decision.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, incomplete, or different from what was ordered, contact REVPEP promptly with photos of the package, packing materials, and product received. REVPEP will review the issue and determine the appropriate next step.

Returns

Do not send any product back to REVPEP without written authorization. Unauthorized returns may not be accepted or processed.

Payment Returns

If a bank payment, ACH payment, card payment, or other payment method is reversed, returned, disputed, or fails after an order is placed, REVPEP may place the order on hold, cancel the order, or request a corrected payment method before fulfillment.

Research Use Only

REVPEP products are offered for qualified laboratory research use only. They are not intended for human or animal consumption, medical use, diagnosis, treatment, or prevention of disease.